Christoph Lang
Culture and Innovation Expert
Creating sustainable customer experiences through people-centered leadership
About Christoph
Christoph Lang is a transformation and leadership practitioner based in Lucerne, helping organizations create sustainable customer experiences in fast-growing, high-pressure environments—so employees and customers don't just "comply", they become fans.
With a strong track record across transformation, innovation, business development and strategy, Christoph combines clarity in direction with a highly people-centered leadership style.
He is also a trained mediator and coach, which makes him particularly strong when change gets complex, emotions run high, and alignment matters most.
At Transformery, Christoph brings the bridge between strategy and execution: shaping direction, building leadership principles, and turning new ideas into routines that actually stick—pragmatic, value-driven, and always close to the customer.
My Approach
Customer Experience Focus
I design transformations that create true fans—not just satisfied customers. Because sustainable change starts where employees and customers are genuinely excited.
Mediation & Clarity
Change brings conflict. As a trained mediator, I help teams navigate difficult conversations and find constructive solutions when emotions run high.
From Idea to Routine
Innovation isn't an end in itself. I guide ideas from first sketch to lived routine—pragmatic, value-driven, and always focused on practical implementation.
People-Centered Leadership
Transformation only succeeds with people, not against them. I combine strategic clarity with a leadership style that brings people along and empowers them.
Areas of Expertise
Services
- Innovation Strategy
- Customer Experience Design
- Leadership Development
- Mediation & Conflict Resolution
- Business Transformation
Focus Areas
Ready to innovate and transform?
Get in touch with Christoph to discuss your innovation and transformation challenges.